Refund policy



  • No returns or exchanges are accepted due to hygiene reasons.
    * If you receive a damaged or incorrect item, contact us within 48 hours of delivery with an unboxing video and clear photos.
    * After verification, we will provide a replacement or refund, subject to approval.
    * Refunds are processed within 5–7 business days after approval.
    * Items damaged due to misuse, improper care, or normal wear and tear are not eligible for a refund or replacement.

  • For any questions regarding your order, please contact us:

    * WhatsApp/Call: 7875377385 
    * Email: nianovajewellery@gmail.com
    * Instagram: @nianovajewellery

    We aim to respond within 24–48 hours.